Flora Baptista is a senior banker at ANZ Bank Branch in Timor Leste. She has 15 years’ retails and commercial banking experience serving a diverse range of clients from individual to large listed entities businesses. Flora had also held a position with ANZ Timor as Chief Operating Officer managing Procurement, Operational Risk, Finance, Technology and transactional payment platform. This experience is used to enhance a best practice for operational Governance in banking industry. Flora currently holds a position as Commercial Lender. Flora’s formal qualifications include a Bachelor of Banking Law at Victoria University, Australia.